Refund policy
Last Updated: August 11, 2026
At Swizvisa, customer satisfaction is important to us.
This Refund Policy explains our return period, return requirements, refund process, and customer support information.
Return Window
We accept returns within:
30 days after delivery
Customers must contact us within 30 days after receiving their order to request a return.
Return Eligibility
To be eligible for a return, items must be:
• Unworn and unused
• In original condition
• With original tags attached
• In original packaging
• Accompanied by proof of purchase
Items that do not meet these requirements may not be accepted.
How to Request a Return
To start a return, please contact:
Please include:
• Order number
• Email address used for purchase
• Reason for return request
After reviewing your request, we will provide return instructions.
Please do not send items back before receiving return instructions.
Return Shipping Costs
Customer Responsibility:
Customers are responsible for return shipping costs for standard returns, including:
• Change of mind
• Wrong size selection
• Wrong color selection
• Personal preference
Swizvisa Responsibility:
If an item arrives defective, damaged, or incorrect, we will review the issue and provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
• Order number
• Description of the problem
• Clear photos of the item and packaging
We will review the issue and assist with a replacement, refund, or other appropriate solution.
Non-Returnable Items
The following items may not be eligible for return:
• Final sale items
• Gift cards
• Items that have been worn, washed, damaged, altered, or missing original tags
Refund Process
After receiving and inspecting your returned item, we will notify you about the refund status.
Approved refunds will be issued to the original payment method within:
3–7 business days after approval.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We do not guarantee direct exchanges for all products.
If you need a different item, we recommend returning the eligible product and placing a new order.
Restocking Fee
Swizvisa does not charge a restocking fee for eligible returns.
Contact Information
If you have questions about returns, refunds, or exchanges, please contact us:
Store Name: Swizvisa
Website: https://www.swizvisa.com
Email: hello@swizvisa.com
Phone: +1 708-792-2910
Business Address:
2101 Putter Pl,
Kissimmee, FL 34746,
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CT)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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